NHTSA Complaint #10167747 — 2002 FORD EXPLORER

BEGINNING LATE JULY, 2006 MY 2002 FORD EXPLORER XLT BEGAN EXHIBITING HALTING OR DELAYED SHIFTING. AFTER A FEW DAYS, THE O/D WARNING LIGHT CAME ON INTERMITTENTLY AND THE SHIFTING BECAME NOTICEABLY WORSE. A READING THE DTCS CODES BY MULTIPLE SOURCES CONFIRMED THAT THE TRANSMISSION WOULD HAVE TO BE REBUILT AT A COST OF $3,400. A MONTH FOLLOWING THIS COMPLETE REBUILD, I NOW HAVE A MAJOR FAILURE IN THE REAR END DIFFERENTIAL AND ANOTHER ESTIMATED $1500-$2500 REPAIR. THIS VEHICLE HAS ONLY 82820 MILES. FORD IS AWARE OF THE TRANSMISSION, DRIVELINE AND DIFFERENTIAL COMPONENT DEFECTS ON THIS SERIES OF EXPLORER AND HAS ADDRESSED THEM IN MULTIPLE TSB'S TO THEIR DEALERS AND SERVICE DEPARTMENTS. THEY HAVE FAILED TO ADVISE INDIVIDUAL OWNERS OF THESE PROBLEMS, AND THE MAJOR DRIVELINE COMPONENTS ARE DESIGNED SO THAT THEY ARE NOT USER SERVICEABLE. I URGE ALL OWNERS OF THESE VEHICLES TO CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AND FILE A COMPLAINT WITH THE NHTSA IF YOU HAVE EXPERIENCED THESE PROBLEMS. *JB