NHTSA Complaint #10167393 — 2004 TOYOTA PRIUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number 10167393
Vehicle 2004 TOYOTA PRIUS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 16,997 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed Yes
State MI

Consumer Description

I TURNED LEFT INTO DRIVEWAY OF A HOME- DRIVEWAY HAS AN INCLINE. I TURNED OFF POWER AND TWO CHILDREN EXITED CAR. ONE PASSENGER RETURNED WITHIN FIVE MIN AND SAT IN FRONT. I PLACED FOOT ON BRAKE. BRAKE FELT "LOCKED" WITH NO GIVE. I PRESSED POWER BUTTON WITH FOOT ON BRAKE, AND PLACED GEAR IN REVERSE. I LET FOOT OFF BRAKE TO ROLL SLOWLY OUT OF DRIVEWAY. WHEN I ATTEMPTED TO BRAKE TO SLOW EXIT, MY FOOT WENT ALL THE WAY TO FLOOR--NO POWER. I NOTICE GEAR WAS NEUTRAL. POWER WOULD NOT TURN OFF. CAR WAS ROLLING CLOSER TOWARD A BUSY FOUR LANE STREET. I NOTICED THE POWER BUTTON LIGHT COLOR WAS RED, AND THE FOLLOWING YELLOW WARNING INDICATORS WERE LIT: BRAKE SYSTEM WARNING LIGHT, MALFUNCTION INDICATOR LAMP, ANTI-LOCK BRAKE SYSTEM WARNING LIGHT, SLIP INDICATOR LIGHT. I DEPRESSED THE EMERGENCY BRAKE TO STOP. I TOLD MY 14 Y/O PASSENGER TO EXIT THE CAR AND WHEN SHE DID THE MASTER WARNING LIGHT CAME ON WHILE THE ABOVE LIGHTS REMAINED LIT. THE BRAKE CONTINUED TO DEPRESS TO THE FLOOR. I AGAIN ATTEMPTED TO TURN OFF THE POWER WITHOUT SUCCESS. I EXITED THE VEHICLE WITH MY SMART ENTRY KEY IN HAND AND AS EXPECTED LOUD BUZZING NOISE CAME ON. I THEN CONTACTED TOYOTA ROADSIDE ASSISTANCE. THE REFERENCE NUMBER IS 269-568-6678. I CALLED BACK LATER TO CHANGE THE REFERENCE NUMBER TO 269-492-2066. I HAD ASKED FOR POLICE ASSISTANCE FOR TRAFFIC CONTROL, BUT THE POLICE DID NOT SHOW. ON 9/6 A.M., JIM AT METRO TOYOTA SERVICE, KALAMAZOO, MI CALLED & I DESCRIBED THE ABOVE TO HIM. AT 1530 ON 9/6/06, I DESCRIBED MY EXPERIENCE TO MARVIN AT TOYOTA CUSTOMER RELATION. THE CASE NUMBER HE PROVIDED WAS 200609051137. THIS IS THE SECOND LIKE INCIDENT WITH THIS VEHICLE. I DID NOT REPORT THE FIRST INCIDENT TO THE NHTSA WHICH OCCURRED A FEW MONTHS AFTER I TOOK POSSESSION OF THE THEN NEW 2004 TOYOTA PRIUS. NO REASON WAS FOUND FOR THE FIRST INCIDENT, BY THE SAME DEALERSHIP SERVICE. *NM THE CONSUMER STATED THE VEHICLE ACCELERATED ON ITS OWN. ALSO, WHEN THE CONSUMER APPLIED THE BRAKES, THE PEDAL BECAME SOFT AND WENT DOWN TO THE FLOOR. UPDATED

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