NHTSA Complaint #10166461 — 2005 SUZUKI FORENZA

WHILE DRIVING THE CAR I NOTICED THE CAR STARTED MAKING A LOUD NOISE. I ASKED THE OPINION OF A MECHANIC WHO STATED THAT THE NOISE WAS COMING FROM THE MOTOR, AND HE WAS MORE LIKELY SURE THAT IT WAS SOMETHING CALLED "LIFTER." THE NEXT DAY I TOOK THE CAR TO THE CAR DEALER AND LEFT THE CAR THERE SO THEY CAN FIND THE PROBLEM. A WHOLE WEEK PASSED BY AND THEY STILL DIDN'T KNOW WHAT WAS WRONG WITH THE CAR. WHEN I FINALLY GOT IN TOUCH WITH THE PARTS DEPARTMENT THEY STATED THAT THEY NEEDED TO BRING A TECHNICIAN TO DIAGNOSE THE PROBLEM. FINALLY AFTER 3 DAYS I STILL DIDN'T RECEIVE A CALL TO INFORM ME WHAT WAS GOING ON I CALLED MYSELF. I CALLED THE SERVICE MANAGER AND HE STATED THAT THE CAR NEEDED A CERTAIN LIQUID TO CLEAN THE MOTOR. ANOTHER WEEK PASSED BY AND I STILL HADN'T RECEIVED A CALL FROM THEM. SO ONCE AGAIN I CALLED THEM, THIS TIME HE STATED THAT THE CAR NEEDED A MOTOR DUE TO LACK OF MAINTENANCE IN OTHER WORDS NO OIL CHANGES. I BROUGHT OUT TO HIS ATTENTION THAT ON MY WINDSHIELD THERE WAS THE STICKER SHOWING THE LAST TIME I CHANGED THE OIL AND WHEN WAS THE NEXT TIME IT NEEDED A OIL CHANGE. I ALSO STATED THAT IN THE LOCKED COMPARTMENT HE SHOULD FIND RECEIPTS OF PAST OIL CHANGES. HE STATED THAT THE MOTOR EXPENSE HAS TO COME OUT OF MY POCKET EVEN THOUGH THE CAR IS UNDER WARRANTY. AT THIS POINT I DON'T KNOW WHAT TO DO, I AM MISSING HOURS OF WORK DUE TO NO TRANSPORTATION, I HAVE TO WALK AND CATCH THE BUS WHEN I HAVE NO NEED BEING THAT MY CAR IS UNDER WARRANTY AND THE PROBLEM IT HAS SHOULD BE COVERED. I FEEL I AM NOT TREATED FAIR. I HAVE HEARD ABOUT MANY SIMILAR PROBLEMS REGARDING THIS VEHICLE FROM OTHER CUSTOMERS. THEY TOO HAVE BEEN LIED TO AND NOT HELPED WHAT SO EVER. *JB