NHTSA Complaint #10166083 — 2001 FORD FOCUS VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Complaint Details

ODI Number	10166083
Vehicle	2001 FORD FOCUS
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	August 11, 2006
Date Filed	August 21, 2006
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

2001 FORD FOCUS-WINDOW REGULATORS FAIL WITHOUT NOTICE. 5 TIMES THE WINDOW REGULATORS FAILED, 3 OF THOSE WHILE DRIVING UNDER NORMAL CONDITIONS, THE WINDOW EITHER DROPPED OR WOULD NOT ROLL BACK UP IF WINDOW WAS OPEN. THE FIRST 3 TIMES IT WAS OVER 100 DEGREES OUTSIDE AND THE AIR CONDITIONING WOULD NOT COOL THE BACK SEAT WHERE MY NEWBORN WAS SLEEPING. ALL 4 WINDOWS HAVE DONE THIS AT LEAST ONCE, THE DRIVER SIDE FRONT WINDOW HAS DONE IT TWICE. FORD FIXED THE PROBLEM 4 TIMES AND REFUSED ON THE FIFTH TIME. THE CUSTOMER SERVICE REPRESENTATIVE FROM FORD IN DEARBORN, MI HUNG UP ON ME 3 TIMES REFUSING ANY SERVICE. *JB

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