NHTSA Complaint #10467556 — 2001 FORD FOCUS

TL* THE CONTACT OWNS A 2001 FORD FOCUS. THE CONTACT STATED THAT TWO THE FRONT DRIVER SIDE AND THE PASSENGER SIDE REAR DOOR HANDLES FRACTURED FROM THE VEHICLE. THE CONTACT WOULD HAVE TO LEAVE THE WINDOWS OPEN IN ORDER TO LATER ENTER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER HOWEVER, THE CONTACT STATED THAT THE WINDOW REGULATOR WAS DEFECTIVE AND WOULD NEED REPLACING. THE CONTACT WAS CONCERNED THAT IN THE EVENT OF AN EMERGENCY NO ONE WOULD BE ABLE TO EXIT THE VEHICLE IMMEDIATELY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO STATED THAT THE CONTACT SHOULD TAKE THE VEHICLE TO THE NEAREST DEALER FOR A DIAGNOSIS AND OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 74,000.