NHTSA Complaint #10165688 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10165688
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 8, 2006
Date Filed	August 16, 2006
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

I HAVE A 2002 FORD EXPLORER XLT, I BOUGHT IT ON NOV. 29 2005. AFTER I BOUGHT IT I NOTICED THAT WHEN I WOULD PUT THE TRANSMISSION IN REVERSE THERE WOULD BE A DELAY AND THEN A LOUD BANG OR CLUNK. I TOOK IT TO A TRANSMISSION PLACE AND I WAS TOLD THAT THEY GOT A LOT OF EXPLORERS WITH THAT SAME PROBLEM. SO I HAD IT REPAIRED AND THE TOTAL CAME TO $ 3,855.13. THE CAR HAD A WARRANTY BUT IT DIDN'T COVER EVERYTHING, SO I HAD TO PAY $ 1,800.00 FOR THE REPAIRS. THEY HAD TO CHANGE THE MASTER KIT/PISTONS, FILTER, O/D DRIVE BAND, 2ND BAND, BYPASS VALUE, SOLENOID PACK, REVERSE BAND, O/D SERVO,2ND SERVE, SONNAX UPDATES, WHOLE CASE, RECONDITION VALVE BODY, RB CONVERTER, FLUID AND FLUSH THE COOLER SYSTEM. *NM

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