NHTSA Complaint #10164259 — 2003 JEEP LIBERTY

WHILE DRIVING DOWN A ROAD, THE BALL JOINT ON THE FRONT DRIVER'S SIDE BROKE MAKING THE VEHICLE UNDRIVEABLE AND TEARING UP MY WHEEL. LUCKILY, MY SON WAS ABLE TO GET THE VEHICLE OFF THE MAIN ROAD AND CALL FOR HELP. THIS VEHICLE WAS A 2003 JEEP LIBERTY SPORT WHICH I BOUGHT IN OCTOBER, 2005. THIS INCIDENT LEFT ME WITHOUT TRANSPORTATION TO WORK DUE TO THE UNCOOPERATIVE STAFF AT THE DEALERSHIP AND THE MAIN JEEP CONSUMER OFFICE. THE GARAGE HAULED THE VEHICLE TO REPAIR BUT INSISTED ONLY REPAIRING THE JOINT THAT HAD BROKE. WHEN I ASKED FOR A NUMBER TO CONTACT THE MAIN JEEP COMPANY, I WAS TOLD THIS DEALERSHIP HAD NO SUCH NUMBER. I FEEL THIS WAS A LIE BECAUSE THE NEXT DAY I WAS ABLE TO ACQUIRE A NUMBER FROM ANOTHER DEALERSHIP IN OUR AREA. I HAVE REQUESTED BOTH BOTTOM BALL JOINTS BE REPLACED BUT SO FAR HAVE BEEN DENIED. I AM TRYING TO PROTECT MY FAMILY FROM HAVING A SERIOUS ACCIDENT AND FEEL EXTREMELY FORTUNATE THAT IT HAS NOT ALREADY HAPPENED. *NM