NHTSA Complaint #10164145 — 2000 MERCURY COUGAR

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP issue reported to NHTSA

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Complaint Details

ODI Number	10164145
Vehicle	2000 MERCURY COUGAR
Component	FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Date of Incident	July 31, 2006
Date Filed	August 1, 2006
Mileage	99,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MO

Consumer Description

I PURCHASED A USED 200 MERCURY COUGAR IN 12/2005. THE FUEL HAS BEEN DIAGNOSED BY FESTUS FORD AS DEFECTIVE. THE FUEL PUMP WAS REPLACED AS PART OF RECALL #04V421000. I CALLED FORD CUSTOMER CARE 1-866-436-7332 TO ASK IF THERE WAS ANYTHING THAT FORD COULD DO TO OFFSET THE COST OF THE REPAIR/REPLACEMENT AND MY REQUEST WAS REJECTED. IT'S APPARENT THAT THERE IS SOMETHING WRONG WITH THE COUGAR FUEL PUMPS. I REPORT TO FORD THAT I THOUGHT THIS WAS A SAFETY ISSUE, SINCE THIS IS CAUSING MY VEHICLE TO LOSE POWER AND/OR SURGE. THEY DID NOT SEEM TO BE CONCERNED AT ALL. *JB

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