NHTSA Complaint #10163628 — 2002 FORD EXPLORER

WE HAVE 2002 FORD EXPLORER SUV WITH ONLY 68K MILES AND WE HAD TO HAVE AN ENTIRELY NEW TRANSMISSION PUT IN IT,JUST A YEAR AND A HALF EARLIER WITH LESS THAN 59K MILES WE HAD A NEW SHIFT SOLENOID REPLACED. A YEAR AND A HALF LATER THE TRANSMISSION STARTED DOING THE SAME THING AGAIN WHICH PROMPTED THE NEW TRANSMISSION .AT THE TRANSMISSION SHOP WE WERE INFORMED THAT THEY HAVE DONE NUMEROUS COMPLETE TRANSMISSION OVERHAULS ON THESE EXPLORERS AND JAGS, WITH VERY LOW MILES, JUST IN THE LAST SIX MONTHS. THIS EXPLORER HAS BEEN WELL MAINTAINED AND NOT DRIVEN THAT MUCH THAT IT WOULD HAVE NEEDED SUCH A MAJOR UNDERTAKING WITH SUCH LOW MILES. WE HAVE BEEN CHECKING AROUND AND TRANSMISSION SHOPS HAVE TOLD US THEY HAVE SEEN ALOT OF THE EXPLORERS LIKE OURS WITH LOW MILEAGE NEEDING COMPLETE REPLACEMENTS DON'T KNOW WHAT IT TAKES TO GET A RECALL INTO EFFECT BUT I AM HOPING THIS MIGHT BE A STEP THAT NEEDS TO BE TAKEN BY INDIVIDUALS. WE HAVE SPENT OVER $3500 IN THE LAST YEAR AND A HALF ON OUR EDDIE BAUER AND REGRET THE DAY WE PURCHASED IT. OUR 1986 CHEVY WAGON WITH 133K NEVER HAS GIVEN US ANY PROBLEM THIS BIG. *NM