NHTSA Complaint #10163262 — 2002 DODGE DURANGO
ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 10163262 |
| Vehicle | 2002 DODGE DURANGO |
| Component | ENGINE AND ENGINE COOLING:ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OK |
Consumer Description
I HAVE HAD TO HAVE THE VACUUM HOSES REPLACED IN MY 2002 DODGE DURANGO 4 TIMES SINCE BUYING IT IN JULY OF 2003. THE CHECK ENGINE LIGHT COMES ON EVERY TIME. I HAVE COMPLAINED TO THE DEALERSHIP THAT HAS WORKED ON IT, BUT THEY DON'T SEEM TO CARE. I HAD ONE OF THE MECHANICS SAY THEY HAVE SEEN THE PROBLEM BEFORE WHEN I HAD HIM SHOW ME WHERE THE HOSES WERE LOCATED. THE HOSES WERE CRACKED AND LOOKED LIKE THEY HAD BEEN ON THE CAR FOR 10 YEARS OR MORE, BUT IN ACTUALLITY IT HAD ONLY BEEN MONTHS. EVERYTIME, I HAVE HAD TO PAY $75 TO HAVE THE HOSE REPLACED EVEN THOUGH I HAD THE EXTENDED WARRANTY. MY DURANGO IS NOW OUT OF WARRANTY AND THE CHECK ENGINE LIGHT CAME ON AGAIN. I WENT TO A PARTS STORE TO HAVE THEM HOOK UP TO THE COMPUTER TO GET THE ERROR CODE--VACUUM LEAK AGAIN. WHEN THE PARTS STORE GUY LOOKED UNDER THE HOOD TO GET THE RIGHT LENGTH OF HOSE TO GIVE ME(GOING TO CHANGE IT MYSELF AND NOT PAY TO HAVE IT FIXED), HE SAID IT HAD NOT EVEN BEEN REPLACED WITH VACUUM HOSE. INSTEAD, ONE WAS REPLACED WITH FUEL LINE HOSE AND THE OTHER REPLACED WITH TRANMISSION HOSE. THIS IS AN ONGOING PROBLEM THAT I HAVE HAD AND IT DOESN'T SEEM TO MATTER TO THEM. IT ISN'T A SERIOUS PROBLEM, BUT IS STILL A PROBLEM. IF THE HOSE IS DEGRADING THAT QUICKLY, IT MUST BE SUBMITTED TO HIGH TEMPERATURES WHICH COULD LEAD TO A BIG PROBLEM. *NM
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