NHTSA Complaint #10163211 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10163211
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	July 23, 2006
Date Filed	July 23, 2006
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

BOUGHT 2002 EXPLORER IN 2003 WITH 12,000 MILES. SERVICNG DEALER REPLACED TRANSMISSION AND TORQUE CONVERTER UNDER WARRANTY @ 32,000 MILES AFTER O/D LIGHT STARTED FLASHING. NOW NEEDS ANOTHER TRANSMISSION @ 54,000 MILES. CAR HAS ALWAYS BEEN SERVICED, DRIVEN LIGHTLY, NEVER TOWED, NEVER ABUSED. DEALER WILL NOT PAY OR HELP OUT ONE BIT. FORD KNOWS 2002 EXPLORERS HAVE DEFECTIVE TRANSMISSIONS AND REAR ENDS, IS IGNORING PROBLEM, LEAVING CONSUMER TO ABSORB COST! HAVE ALSO HAD TO REPLACE TIMING CHAIN TENSIONER, REAR WINDSHIELD WIPER ASSEMBLY, AIR CONDITIONING UNIT UNDER WARRANTY. FRONT AND REAR WHEEL BEARINGS NEEDED REPLACING- OUT OF WARRANTY. REAR END IS MAKING CLASSIC "HUMMING" SOUND THAT FORD IS ALSO IGNORING-PINION GEARS. *NM

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