NHTSA Complaint #10162914 — 2004 CHEVROLET IMPALA

STEERING issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10162914
Vehicle	2004 CHEVROLET IMPALA
Component	STEERING
Date of Incident	July 19, 2006
Date Filed	July 19, 2006
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

WHEN TURNING THE STEERING WHEEL THERE IS A CLUCKING SOUND COMING FROM THE FRONT END> IT SOUNDS LIKE SOMETHING IS LOOSE. TOOK IT TO THE CHEVY DEL. AND WAS TOLD THAT THEY KNOW ABOUT THE PROBLEM THAT ALL IMPALAS MAKE THIS NOISE AFTER SO MANY MILES. THEY SAID THEY WOULD HAVE TO REPLACE THE STEERING SHAFT. THIS CAR HAS 50,000 MILES AND THEY TELL ME THEY STEERING SHAFT NEED TO BE REPLACED. THIS TELLS ME THEY HAVE A PROBLEM WITH THEIR PARTS AND THEY KNOW THERE IS A PROBLEM AND THEY DO NOT WANT TO FIX IT. NOW STEERING SHAFTS SEEM TO ME TO BE A VERY IMPORTANT PART OF THE CAR AND THAT IF IT FAILS SOMEONE IS GOING TO GE HURT. SO DOES THIS MAKE IT A SAFETY PROBLEM? *NM

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