NHTSA Complaint #10162782 — 2002 MERCEDES BENZ S CLASS

DT: THE CONTACT STATED THAT THE VEHICLE IS EXPERIENCING ELECTRICAL PROBLEMS PERTAINING TO THE ALTERNATOR, SPEEDOMETER, AND ELECTRICAL SYSTEM CAUSING ENGINE LIGHTS TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALERS WHO DETERMINED THAT THE PROBLEM WAS THE VOLTAGE REGULATOR ELECTRICAL SYSTEM. THE VEHICLE WAS TAKEN IN TO BE SERVICED BY THE DEALERS. AS VEHICLE WAS BEING RELEASED FROM SERVICE THE SPEEDOMETER EXPERIENCED PROBLEMS WITH THE RPM NOT FUNCTIONING PROPERLY. THE DASHBOARD ALSO GAVE OFF A FOUL BURNING/ GAS ODOR THAT CAUSED THE PASSENGER TO GET SICK. VEHICLE WAS TAKEN BACK TO THE DEALERS AND CONTACT STATES THAT THE DEALERS REFUSED TO INSPECT VEHICLE OR TO PROVIDE SERVICE. THE CONTACT STATED THAT THE SERVICE MANAGER/ DIRECTOR OF THE DEALERS HAS CALLED AND HARASSED THE CONTACT ON THREE OCCASIONS. THE CONTACT ALSO STATES THAT SHE SPOKE TO AN NHTSA REPRESENTATIVE WHO WAS ABLE TO CHECK IN THE DATABASE FOR RECALLS AND ELECTRICAL PROBLEM RECALL MATCHED THE SAME SYMPTOMS TO THE VEHICLE. THE VEHICLE IS CURRENTLY SEEKING SERVICE FOR THE EXISTING PROBLEMS.