NHTSA Complaint #10162339 — 2004 FORD EXPEDITION

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10162339
Vehicle	2004 FORD EXPEDITION
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	March 11, 2006
Date Filed	July 13, 2006
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

MY VEHICLE'S ENGINE HAS FAILED. THE DEALER WILL NOT HONOR THE WARRANTY CLAIMING I DIDN'T CHANGE THE OIL, THEY HAVE NO RECORD OF ME COMING IN FOR MAINTENANCE, I CHANGE MY OWN OIL AND BROUGHT RECEIPTS IN. THIS WAS NOT GOOD ENOUGH. THEY HAVE HAD MY VEHICLE FOR 18 WEEKS WITH NO RENTAL. I HAVE CONTACTED THE COMPANY THE BBB A NEWS CHANNEL IN MY AREA AND I ALSO WORK FOR FORD WHICH MAKES IT EVEN WORSE THAT THEY ARE DENYING MY CLAIM. *JB

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