NHTSA Complaint #10160778 — 2002 VOLKSWAGEN PASSAT

DT*: THE CONTACT STATED THAT VEHICLE WAS PURCHASED WITH 3 TIRES WHICH HAVE A SIDEWALL DEFECT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DETERMINED THERE WAS A MANUFACTURER DEFECT AND PROVIDED A PRO RATE DISCOUNT ON THE FIRST VISIT. THE VEHICLE WAS TAKEN TO THE DEALER 2 MORE TIMES FOR THE SAME PROBLEM. THE TIRE MANUFACTURER ALSO DETERMINED THAT THE TIRES NEEDED TO BE REPLACED BUT DID NOT OFFER SERVICE OR REPLACEMENT OF TIRES. UPDATED 7/13/2006 - THE TIRE SPLIT APART AT THE SEAM ALONG THE SIDEWALL WHILE THE CONSUMER WAS DRIVING 20 MPH. MICHELIN OFFERED PRORATED ADJUSTMENT. ANOTHER TIRE, FRONT RIGHT, DEVELOPED A CRACK ABOUT 6 INCHES LONG AT THE SEAM IN THE SIDEWALL, TIRE WAS REPLACED. THE LEFT REAR TIRE WAS ALSO CRACKED AT THE SIDEWALL. THE MANUFACTURER AGREED TO REPLACE THE DEFECTIVE TIRE, BUT CONDTIONED REPLACEMENT ON FRONT WHEEL ALIGNMENT AT OUTSIDE VENDOR. THE MANUFACTURER REFUSED TO REFUND THE COST OF THE FIRST FAILED TIRE. *NM