NHTSA Complaint #10159887 — 2003 FORD EXCURSION

I PURCHASED A NEW FORD EXCURSION IN LATE DECEMBER OF 03. IT LEAKED OIL FROM THE ENGINE BLOCK DUE TO DEFECTS IN ITS MANUFACTURE. THE ENGINE WAS REPLACED AFTER MUCH CONFLICT BY THE DEALER WITH A USED REMANUFACTURED ENGINE UNDER WARRANTY AFTER ONLY 11,700 MILES. THE USED ENGINE LEAKED FROM THE REAR OF THE BLOCK IN THE SAME WAY AS THE ORIGINAL ENGINE. FORD REFUSED TO REPLACE THE ENGINE WITH A NEW MOTOR. THE USED ENGINE SUFFERED FROM ERRATIC IDLE, LEAKAGE ETC. IT SEEMED DESTINED TO FAIL AS THE ORIGINAL ENGINE DID. I LOST OVER $20,000 AFTER ACCEPTING AN ARBITRATION DECISION. THE VEHICLE DID NOT MAKE IT TO 13,000 MILES. UNBELIEVABLY POOR QUALITY AND NO SUPPORT. SIMPLY A RIP OFF TO CONSUMERS. THE VEHICLE WAS TOWED TO THE DEALER ONCE, AND WAS DRIVEN THERE 4 TIMES, TOTALING OVER 100 MILES AND 72 DAYS OUT OF SERVICE. *NM