NHTSA Complaint #10155595 — 2001 FORD FOCUS

YESTERDAY MORNING AS I WAS BACKING OUT OF MY DRIVEWAY I HEARD A CLUNK IN THE FRONT END OF MY FORD FOCUS AND WHEN I DROVE THE CAR PULLED TO THE LEFT. I DROVE MY CAR TO THE DEALERSHIP ABOUT 3 MILES AWAY. AFTER EXPLAINING THE PROBLEM TO THE SERVICE REP HE TOLD ME IT MIGHT BE A SPRING FAILURE THAT IS COVERED BY A RECALL. I WAS SURPRISED I HAD NOT BEEN NOTIFIED OF THIS RECALL AND HE TOLD ME THEY ONLY DO SOMETHING ABOUT IT IF THE CONSUMER COMPLAINS! THIS IS CRAZY! WHAT IF I HAD BEEN GOING 70 MPH WHEN THE SPRING BROKE? THIS IS THE SECOND RECALL I HAVEN'T BEEN NOTIFIED ABOUT THIS YEAR. EARLIER IS WAS A FUEL PUMP THAT FAILED CAUSING THE CAR TO LOSE ACCELERATION, THIS TIME AS I WAS DRIVING 70 MILES AN HOUR! THE PART WAS REPLACED FREE OF CHARGE AS IT WAS COVERED BY THE RECALL. *JB