NHTSA Complaint #10153565 — 1997 MERCURY COUGAR

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE issue reported to NHTSA

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Complaint Details

ODI Number	10153565
Vehicle	1997 MERCURY COUGAR
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Date of Incident	August 24, 2005
Date Filed	March 23, 2006
Mileage	107,710 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

1 .HEAVY LOSS OF COOLANT,SPRAYING ALL OVER ENGINE AREA CONTINUOUSLY AND WOULD NOT MAINTAIN PROPER LEVELS. 2. CAR OVERHEATING AND RISK OF BURNING UP THE ENGINE. 3. REPLACED "PLASTIC" MANIFOLD,COOLANT,THERMOSTAT AND GASKET. THIS MANIFOLD WAS A CLASS ACTION LAWSUIT AGAINST FORD MOTOR COMPANY THAT I CONTACTED AFTER THE INCIDENT AND WAS TOLD MY VIN DID NOT FALL INTO THE CATEGORY. I NOW LOOKED IT UP AND IT CERTAINLY DOES. THE OUTCOME OF THE LAWSUIT HAD DATES INVOLVED AND MY INCIDENT HAPPENED SEVEN MONTHS AFTER THE JUDGES DECISION OF SEVEN YEARS AFTER THE WARRANTY. AFTER CALLING FORD AND SPEAKING WITH 3 "CUSTOMER SERVICE" PEOPLE THEIR SCRIPT WAS THE LEGAL DECISION AND THEY (FORD) WAS NOT GOING TO DO A THING FOR ME. HOW MANY PEOPLE ARE OUT THERE THAT HAD THIS HAPPEN AND HAVE NO IDEA OF THIS "PLASTIC MANIFOLD" THAT SHOULD HAVE NEVER BEEN IN THE CAR AND PAID GOOD MONEY FOR SOMETHING THAT FORD CAUSED AND NOW WILL NOT STAND BY THEIR PRODUCT. *JB

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