NHTSA Complaint #10082642 — 1997 MERCURY COUGAR

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE issue reported to NHTSA

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Complaint Details

ODI Number	10082642
Vehicle	1997 MERCURY COUGAR
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Date of Incident	July 10, 2004
Date Filed	July 26, 2004
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

HAD CATASTROPHIC INTAKE MANIFOLD FAILURE WHILE ON VACATION. FOMOCO HAS A RECALL ON THIS COMPONENT (97M91) BUT REFUSED TO PROVIDE RELIEF. AS I UNDERSTAND THE RECALL OF THIS KNOWN PROBLEM, FORD WILL ONLY REPLACE WHEN IT FAILS, BUT IT MUST FAIL IN A SPECIFIC TIME FRAME. THIS WAS A SILENT RECALL AS FORD NEVER PUBLICIZED IT. I HAD ATTEMPTED A PREVENTATIVE REPLACEMENT AS I WAS AWARE OF THE INHERENT PROBLEM -- AGAIN MY LOCAL MERCURY DEALER (KING - GAITHERSBURG, MD) WOULD ONLY REPLACE WHEN THE MANIFOLD FAILED. WELL IT DID WHILE I WAS ON VACATION HUNDREDS OF MILES FROM HOME. AS THIS WAS A KNOWN MANUFACTOR'S PROBLEM FROM THE DATE OF INSTALLATION, REPLACE MUST BE DONE WHEN THE PROBLEM FIRST COMES TO FORD'S KNOWLEDGE. INSTEAD, WHEN ISSUING THE RECALL (MARCH 1999) FORD CHOSE TO IGNORE THE PROBLEM UNTIL THE CONSUMER BRINGS IT TO THE DEALERSHIP'S ATTENTION. ONLY THEN WOULD THE DEALER ACKNOWLEDGE THE RECALL EXISTED. *AK

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