NHTSA Complaint #10153535 — 2003 BUICK CENTURY

MY 2003 BUICK CENTURY'S WINDSHIELD LOWER SEAL FAILED AROUND THE CABIN-FILTER AREA AND ALLOWED WATER TO RUN DOWN THE FIREWALL AND INTO MY CAR UNDER MY CARPETING AND POOL ON THE FLOOR. THIS CORRODED THE WIRES LEADING TO MY POWER DRIVER'S SEAT. THESE WIRES ALSO LEAD TO A DEVICE THAT CONTROLS THE AIRBAGS (A SENSOR?). GM TOOK MY SEATS, CONSOLE AND CARPETING OUT TO FIX THE WIRING. HAD THE AIRBAG NEEDED TO DEPLOY, I DOUBT IT WOULD HAVE GIVEN THE CONDITION OF THE WIRING, AND/OR IT CERTAINLY WOULD MOST LIKELY CORRODE THAT SENSOR SOONER OR LATER, RENDERING IT AND THEREFORE THE AIRBAG, USELESS. THE GM MECHANIC SAID THAT,"THIS HAS BEEN A DESIGN FLAW BY GM FOR MANY YEARS WITH THE BUICK CENTURY" -- I THINK HE MENTIONED 2002 TO 2004 MODELS. HE SAID HE'S SEEN THIS MANY TIMES. THE MANAGER AT THE BUICK DEALER SAID THAT HE TOLD THE GM REPRESENTATIVE FROM THEIR CUSTOMER ASSISTANCE OFFICE THAT THE DEFECT WAS NOT DUE TO ME AS THE OWNER, WAS NOT DUE TO THE AGING OF THE CAR, AND THAT HE HAS HAD TO DEAL WITH THIS PARTICULAR PROBLEM MANY TIMES. GM REFUSES TO ACKNOWLEDGE THE DANGER TO THE AIRBAG SYSTEM. GM ALSO REFUSES TO ADMIT THAT THIS IS THEIR DESIGN FLAW, DESPITE THEIR OWN SERVICE MANAGERS AND MECHANICS SAYING THAT IT IS. GM REFUSES TO PAY FOR ANY PART OF THE REPAIRS. GM SAYS YOU HAVE TO BE THE ORIGINAL OWNER, GET IT SERVICED AT THIS PARTICULAR GM DEALER REGULARLY, AND BECAUSE IT HAS 73,000 MILES ON IT THEY "CAN NOT HELP". WHAT DIFFERENCE DO THESE VARIABLES MAKE? MY CARPET IS NASTY (COST TO REPLACE "JUST THE CARPET" -- $500.00), MY POWER SEAT WILL PROBABLY WORK NOW, I'M OUT $500.00+ FOR LABOR, AND I CAN'T COUNT ON MY AIRBAG TO DEPLOY IN A CRASH. IN MY OPINION, THE 2003 BUICK CENTURY IS DANGEROUS GM'S FAILING TO FIX OR ACKNOWLEDGE A PROBLEM THAT COULD LEAD TO AIRBAG DEPLOYMENT FAILURE, WHICH COULD RESULT IN PERSONAL INJURY OR DEATH. AND IT'S COSTING ITS CONSUMERS $100.00'S OF DOLLARS TO FIX ON OUR OWN, AND WHO KNOWS HOW MANY LIVES. *JB