NHTSA Complaint #10152826 — 2005 CHRYSLER TOWN AND COUNTRY

COMPLETE FAILURE OF VEHICLE SAFETY SYSTEMS WHILE VEHICLE IN MOTION TIME: ABOUT 3:45 PM PLACE: LONG MEADOW ELEMENTARY SCHOOL IN ROCHESTER HILLS, MI 48309 VEHICLE: 2005 TOWN & COUNTRY - [XXX] MILEAGE 11,700 1. AFTER ARRIVING IN THE SCHOOL PARKING LOT, MY WIFE SLOWED DOWN TO TAKE A TURN TO PARK IN A SPOT. 2. THE VEHICLE COMPLETELY STALLED AND STOPPED. 3. SHE TURNED OFF THE IGNITION AND THEN RESTARTED THE ENGINE. THE ENGINE STARTED. 4. SHE TRIED TO TURN AND PARK AT THE SAME SPOT ON LEFT SIDE. THE STEERING DID NOT RESPOND AND VEHICLE KEPT MOVING IN STRAIGHT DIRECTION. 5. SHE TRIED TO STOP THE VEHICLE BY APPLYING THE BRAKES REPEATEDLY WITH NO RESPONSE. 6. SHE ALSO TRIED TO STEER VEHICLE TOWARDS EMPTY SPACE WITH NO RESULT. 7. SHE PUT THE TRANSMISSION IN PARKING; IT MADE SOME LOUD NOISE BUT DID NOT STOP THE VEHICLE. 8. THERE WAS A STEEL GATE RIGHT IN FRONT ABOUT 40-50 YARDS FROM WHERE SHE STARTED. THE VEHICLE CRASHED IN THE GATE AND STOPPED. NO ONE WAS INJURED. THERE WAS DAMAGE TO THE STEEL GATE AND THE VEHICLE. 9. I ARRIVED AT THE PLACE ABOUT 15-20 MINUTES LATER. I WAS ABLE TO START THE ENGINE BUT DID NOT TRY TO MOVE/REVERSE IT. 10. SCHOOL AUTHORITIES INFORMED THE POLICE ABOUT THE INCIDENT. 11. AROUND 5 P.M. THE VEHICLE WAS TOWED TO BODY SHOP OF GOLLING CHRYSLER JEEP IN BLOOMFIELD HILLS, MICHIGAN 12. NEXT MORNING (MARCH 10TH), MS SHEILA FROM GOLLING CHRYSLER BODY SHOP CALLED ME . AS PER HER, THE FUEL PUMP OF THE VEHICLE HAS PROBLEMS AND THAT EXPLAINS THE PROBLEM WITH BRAKING AND STEERING SYSTEM. SHE WAS NOT ABLE TO EXPLAIN HOW THE ENGINE RESTARTED AFTER STALLING AND VEHICLE MOVED IF THE FUEL PUMP WAS BROKEN. SHE ALSO INDICATED THE VEHICLE DID NOT START AT DEALERSHIP. THERE WAS ROUGHLY ABOUT $2,000 DOLLAR OF BODY DAMAGE. 13. CHRYSLER HAS INITIATED AN INTERNAL SPECIAL INVESTIGATION. I HAVE RECEIVED NO RESULTS OF INVESTIGATION OR ANY HELP FOR THE HARDSHIP BEING FACED. *JB UPDATED 07/16/2012 *JS