NHTSA Complaint #10151683 — 2002 DODGE NEON STEERING

Complaint Details

ODI Number	10151683
Vehicle	2002 DODGE NEON
Component	STEERING
Date of Incident	February 16, 2002
Date Filed	March 3, 2006
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

THE PROBLEM WITH THE VEHICLE STARTED SINCE THE CAR HAD A COUPLE OF THOUSAND MILES. STARTED OFF WITH A TICKING NOISE IN THE STEERING WHEEL, TO A POPPING NOISE AND THEN TO CLUNKING. THE CAR ITSELF HAD A LOT OF THE SUSPENSION REVIEWED OVER 20 TIMES BY THE DEALERSHIP WITH "NO PROBLEM FOUND" THEY DID REPLACE STEERING COUPLERS BASED ON TSB'S BUT THAT DIDN'T RESOLVE IT. THE CAR STILL HAS A CLICK/POP IN THE STEERING WHEEL, WHEN ON TAKE OFF THE STEERING WHEEL STILL HAS THE ORIGINAL CLUNK. THE MAJOR CONCERNED IS THE STEERING!! AT ANY SPEED ABOVE 50 MPH THE CAR IS NOT CONTROLLABLE, IT SWAYS, SWERVES LOSS OF CONTROL WHEN TRYING TO HOLD THE CAR IN A STRAIGHT LINE. THE DRIVER SIDE FRONT TIRE FEELS AS IF ITS TURNING IN DIFFERENT DIRECTIONS WHILE DRIVING, IT REQUIRES A LOT MORE EFFORT TO MAKE A LEFT TURN THEN A RIGHT TURNS. THE VEHICLE IS DEEMED UNSAFE BY ANY STANDARD, THE OTHER PROBLEM IS THE DEALER SHIP STATES THAT ITS WITHIN "SPEC"... IF I HAVE TO COUNTER STEER ON A STRAIGHT LINE THERE IS A PROBLEM. I HAVE ALMOST HAD SEVERAL ACCIDENTS WITH THE VEHICLE DUE TO THE NATURE OF THE STEERING ISSUE, I AM STILL FIGHTING WITH DODGE TRYING TO GET A COURTESY DISTRICT MANAGER TO REVIEW THE PROBLEMS. THEIR "OFFICIAL" ANSWER IS THAT ITS OUT OF THE STANDARD WARRANTY AND UNDER NO CIRCUMSTANCE WILL DODGE PAY FOR THE REPAIRS FOR STEERING ISSUES EVEN THOUGH IT WAS A PREEXISTING ISSUE!! THE DEALER STATED THAT MY LOSS OF CONTROL WAS DUE TO A DEFECT IN THE OEM GOODYEAR TIRES, SO I BROUGHT IT TO GOOD YEAR AND THEY SAID THAT THERE ISN'T ANYTHING WRONG WITH THE TIRES. I INSISTED THEY REPLACE THE TIRES, AND OUT OF GOODWILL THEY DID REPLACE ALL 4 TIRES, BUT THE PROBLEM PERSISTED!!!.. I BROUGHT THE CAR BACK TO THE DEALER AND THEY ADVISED THAT AFTER REVIEWING THE CAR THAT IS THE CARS HANDLING CHARACTERISTICS OF THE CAR. I KNEW IT WASN'T B/C THE CAR NEVER HAD THOSE ISSUES PRIOR TO THE 5000 MILES, THE DEALERSHIP THEN REPLACED SOME SHOCKS AND OTHER ODDS AND ENDS THAT MADE NO IMPROVEMENT TO THE VEHICLES STEERING. *NM

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