NHTSA Complaint #10070180 — 2002 DODGE NEON

WHEN I COME TO A COMPLETE STOP THE CAR JERKS. IT KIND OF FEELS LIKE ITS CHANGING GEARS. I HAVE BROUGHT THE PROBLEM TO SOUTHSIDE DODGE ON SOUTH ORANGE BLOSSOM TRAIL IN KISSIMMEE, FLORIDA ABOUT FOUR TIMES. THE FIRST TIME THEY PERFORMED RECALL B27 AND SAID THAT THAT WASN'T THE PROBLEM. SO THEY WENT BACK AND FOUND THE PROBLEM. FIXED IT AND NOTICED IT ON THE WAY HOME BUT DIDN'T THINK ANYTHING OF IT. ABOUT 9320 MILES LATER IT WAS AS BAD AS THE FIRST TIME I BROUGHT IT IN. THEY TOLD ME THEY HAD TO PERFORM A FLASH TO REPROGRAM THE COMPUTER. OK TOOK THEIR WORD FOR IT. WENT HOME DID IT ALL THE WAY HOME. CALLED THEM WHEN I HAD RETURNED HOME AND THEY SAID IT HAD TO MEMORIZE THE WAY I DRIVE. GIVE IT A COUPLE OF DAYS. GAVE IT MONTHS TILL I COULD BRING IT IN AGAIN. THIRD TIME I BRING IT IN THEY HAD THE TRANSMISSION MECH. COME AND DRIVE SO I CAN POINT OUT THE PROBLEM. SO AND SO FORTH THE PROBLEM BANGED WHEN WE CAME TO A STOP AND CAME TO THE DEALERSHIP. HE WENT AND TALKED WITH THE SERVICE ADVISOR AND HE CAME OUT. HE TOLD ME THEY HAD TO ERASE THE MEMORY OF THE CAR AND REPROGRAM THE COMPUTER BECAUSE SINCE THERE IS TWO DRIVERS IT LEARNS THE WAY ONE DRIVER DRIVES AND WHEN THE OTHER DRIVER DRIVES THE CAR IT MESSES UP AND YOU GET THIS PROBLEM. SO THERE IS NOTHING WRONG WITH THE CAR. THE SEVICE MANAGER DROVE THE CAR AND NEVER RETURNED WITH AN ANSWER. THE FOURTH TIME I BROUGHT THE VEHICLE IN THEY DID THE SAME THING TO ME AS LAST. LET ME REMIND YOU THE LAST TWO TIMES I HAD BROUGHT THE VEHICLE IN THEY TOLD ME THEY WOULD SEND AN INVOICE IN THE MAIL FOR MY CONVENIANCE, HAVEN'T RECEIVED EITHER. I THINK I'M GETTING JEKED AROUND HERE AND I WOULD LIKE TO GET THIS PROBLEM RESOLVED. ALL I'M ASKING FOR IS THE PROBLEM FIXED. CAN YOU PLEASE HELP?