NHTSA Complaint #10151677 — 2004 FORD F-250 SD

WE OWN A FORD F-250 SUPER DUTY WITH A 6.0 DIESEL MOTOR WITH A 100,000 MILE WARRANTY. TWICE DURING THAT PERIOD, I REPORTED THAT THE MOTOR WAS VERY NOISY WHEN STARTING ON A COLD MORNING. FINALLY AT 99,987 MILES THE LOCAL DEALER ACKNOWLEDGES THAT 5 INJECTORS NEED REPLACING AND & FORD WILL REPLACE THEM AS SOON AS I PROVE WHEN EVERY OIL CHANGE WAS MADE. THEY SPECIFICALLY MENTIONED BILLS & RECEIPTS. AFTER A FEW WEEKS GATHERING OIL CHANGE INFORMATION, A SERVICE ADVISOR SUGGESTS TAKING IT TO THE SELLING DEALER, AS THEY WOULD BE MORE DISPOSED TO FIX THE TRUCK. THE OTHER SERVICE ADVISOR SAYS THAT THEY DON'T WANT TO KEEP THE WORK ORDER OPEN ANY MORE. THE SELLING DEALER COULDN'T HELP. AFTER A LENGTHY PROCESS I GET TO THE APPROPRIATE PERSON AT FORD WHO ACCEPTS MY PERSONAL NOTES ON THE OIL CHANGES. BUT SINCE THE TRUCK NOW HAS OVER 100,000 MILES ON IT, FORD WON'T DO THE WORK, EVEN THOUGH THE PROBLEM HAD BEEN REPORTED SEVERAL TIMES PRIOR TO THE 100,000 MILE LIMIT. I BELIEVE THE LOCAL DEALER SET ME UP SO FORD WOULDN'T HAVE TO PAY FOR THE WORK. *NM