NHTSA Complaint #10151526 — 2002 CHEVROLET AVALANCHE

BRAKES ON 2002 AVALANCHE AND CUSTOMER SERVICE FROM RAY HUTSON, LACROSSE WI. USING CHEVROLET MAINTENANCE PLAN. 27,821 MILES - PERFORMED 6K MAINTENANCE WHICH INCLUDES; LUBE PARKING BRAKE, ROTATE TIRES, INSPECT BRAKES. OK WITH WORK. 30,533 MILES - PERFORMED DETAIL RECONDITION OF VEHICLE. POOR WORK. 30,583 MILES - REPAIRED TAILGATE, COMPLAINED OF DETAIL WORK. PICKED UP VEHICLE WITH NO NOTICEABLE MILEAGE BUT USED APPROX 6 GALS OF GAS. GUESSING THEY RAN THE ENGINE ALL DAY TO DRY OUT INSIDE OF VEHICLE. 30,916 MILES - COMPLETED TAILGATE REPAIR. OK 34,244 MILES - OIL CHANGE 38,085 MILES - OIL CHANGE AND GOODWRENCH PRE02004 MAINTENANCE CHECK LIST COMPLETED. OK 41,926 MILES - 6K MAINTENANCE SERVICE. FOUND BRAKES AND ROTORS BAD, HAD THEM REPLACED, TOTAL COST WAS $1,321.00. AT TIME OF PICKUP, REQUESTED REASON FOR THIS HAPPENING. WAS IT MY FAULT OR THE GOOD WRENCH PLAN, WHY WERE THE BRAKES NOT FOUND TO BE GOING BAD BEFORE THEY RUINED THE ROTORS? THEY WOULD LET ME KNOW. 2 WEEKS LATER- I CALLED THEM, SAID THEY WOULD CHECK WITH GMC. 4 WEEKS LATER -I CALLED THEM, SAID THEY WOULD CHECK WITH GMC. 3 MONTHS LATER, RECEIVED NOTICE FOR OIL CHANGE. WENT TO RAY HUTSON, ASKED ABOUT BRAKE PROBLEM. WAS TOLD THEY HAD HEARD BACK FROM GMC THE FIRST WEEK, THEY WOULD NOT COVER IT AS PARTS WERE NOT AVAILABLE TO LOOK AT. AT THAT TIME, I FELT THAT I WAS NOT A CUSTOMER WORTH A PHONE CALL FROM THEM. *JB