NHTSA Complaint #10150365 — 2002 FORD EXPLORER

I BROUGHT THIS SUV LAST YEAR AT BILL HEARD CHEVROLET DEALERSHIP. EVEN THOUGH THIS WAS A NEW VEHICLE. WHEN I WENT TO THE DEALERSHIP THEY TOLD ME THAT I COULD PAY THIS CAR IN THREE YEARS BUT IN REALITY IT WAS FIVE YEARS. I SIGNED ALL THE PAPERWORK I HAD TO BUT THEY DIDN'T GIVE ME ANY PAPERS WHEN I LEFT. HOWEVER WHEN I WENT TO APPLY TO BUY ANOTHER CAR THEY DIDN'T ACCEPT MY APPLICATION BECAUSE THEY TOLD ME THAT I WAS ALREADY BEING FINANCE A CAR FOR FIVE YEARS. THIS CAR HAS HAD MANY PROBLEMS LIKE THE TRANSMISSION WOULD JUST MAKE REALLY LOUD NOISES WHEN I DROVE THE SUV; THE TRANSMISSION WAS SIMPLY NOT FUNCTIONING PROPERLY. WHEN I DROVE THE CAR 60 MPH OR MORE THE VEHICLE WOULD JUST START VIBRATING. I CONTACT THE DEALERSHIP TO MAKE A COMPLAINT BUT THEY SIMPLY JUST IGNORE MY COMPLAINT. *NM