NHTSA Complaint #10149548 — 2002 FORD ESCAPE

I WAS DRIVING DOWN A DARK COUNTRY ROAD LAST WEEK WHEN MY HIGH BEAM HEADLIGHTS WENT OUT. I CONSIDER THIS A SAFETY PROBLEM. I SWITCHED TO LOW BEAMS WHICH WORKED. SATURDAY MORNING I WENT TO THE LOCAL FORD DEALER. NO MECHANIC WAS ON DUTY ;BUT THE OWNER VERIFIED THE LIGHTS DID NOT WORK. HE SAID TO BRING IT BACK MONDAY FOR A MECHANIC TO CHECK IT. MONDAY THE MECHANIC CHECKED IT OUT AND COULD NOT FIND THE PROBLEM. THE LIGHTS WORKED ON MONDAY. HE SAID TO BRING IT IN WHEN THEY WERE NOT WORKING SO THEY COULD GET AN ERROR CODE. WELL, I HAD DONE THAT. THE PROBLEM IS INTERMITTENT AND THE LIGHTS WORK NOW. I CONTACTED FORD CUSTOMER SERVICE; BUT I CANNOT FIND OUT IF OTHER CARS ARE HAVING A SIMILAR PROBLEM. I WAS ADVISED TO TAKE IT BACK TO THE DEALER IF IT HAPPENS AGAIN. THE PROBLEM IS THEY HAVE TO CATCH IT WHILE IT IS HAPPENING. ALSO THE DEALER IS NOT OPEN AT NIGHT. I WOULD LIKE TO KNOW ABOUT OTHERS WHO HAVE THE SAME PROBLEM AND IF THEY KNOW HOW TO FIX IT.*JB