NHTSA Complaint #10149426 — 2003 FORD EXPLORER

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT issue reported to NHTSA

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Complaint Details

ODI Number	10149426
Vehicle	2003 FORD EXPLORER
Component	POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Date of Incident	February 3, 2006
Date Filed	February 4, 2006
Mileage	9,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

PURCHASED NEW 2003 FORD EXPLORER. AT AROUND 9000 MILES HAD REAR END REPLACED DUE TO INFAMOUS LOUD WHINING NOISE. PROBLEM IMPROVED...BUT WAS NOT COMPLETELY FIXED. AFTER COMPLAINING THAT THERE WAS STILL SOME NOISE, SALE FORD IN KINGSTON, NC SAID IT WAS "UNEVEN TIRE WEAR." REPLACED 2 TIRES. WHEN TAKEN BACK AND TOLD THERE WAS STILL A PROBLEM, WE WERE TOLD THAT THEY HAD "DONE ALL THEY COULD DO EXCEPT OFFER US A GOOD DEAL ON A TRADE." (LIKE WE WILL EVER BUY FROM THEM AGAIN). AT 59,000 MILES, WE ARE NOW HAVING REAR END "CHATTER" WHEN STARTING OR STOPPING. FORD IS CRAP AND SO IS THEIR CUSTOMER SERVICE. *NM

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