NHTSA Complaint #10148895 — 2004 SATURN VUE

I HAVE A 2004 SATURN VUE 4 CYLINDER WITH THE TVI TRANSMISSION. THE CAR HAS 24,000 MILES. I HAVE HAD THIS CAR INTO THE STURN DEALER IN GREENVILLE ON THREE OCCASIONS TO REPAIR THIS TRANSMISSION. OFTEN, BUT NOT ALWAYS, WHEN YPRESSING THE ACCELERATOR THE CAR DOES NOT RESPOND.THIS CAUSED A VERY NEAR SERIOUS ACCIDENT WHEN I WAS IN TRAFFIC AND TRIED TO MAKE A LEFT HAND TURN THE CAR DID NOT RESPOND AND THANKFULLY THE DRIVER OF THE ON COMING TRANSFER TRUCK WAS ABLE TO AVOID AN ACCIDENT WITH MY CAR. THE VUE HAS NOW BEEN TOWED BACK TO THE DEALERSHIP. THEY NOW TELL ME THERE IS NOTHING WRONG WITH THE CAR; ENEV THOUGH THEY HAVE PREVIOUSLY TOLD ME THE TRANSMISSION IS BAD. THIS DEARLERSHIP HAS HAD TWO SEPERATE OWNERS SINCE I PURCHASED THIS CAR. I MUST HAVE A CAR TO PREFORM MY JOB DUTIES, WITHOUT APPROPRIATE TRANSPORTATION I WILL NOT BE ABLE TO WORK. WITHOUT MY JOB I WILL NOT BE ABLE TO PURCHASE NECESSARY MEDICATION THAT ALLOWS ME TO LIVE. (INSULIN DEPENDENT DIABETIC). I AM AFRAID OF DRIVING THIS CAR WITH OUT APPROPRIATE REPAIRS. THIS CAR IS A SAFETY HAZARD AND A DANGER TO DRIVE IN ITS PRESENT CONDITION. THE SATURN DEALERSHIP HAS ACTED IN AN UNPROFESSIONAL MANNER IN WORKING WITH ME. I HAVE GOTTEN NO ASSISTANCE WITH THIS PROBLEM AND HAVE BEEN TREATED RUDLY AND RECEIVED VERY POOR CUSTOMER SERVICE. I WANT THIS REPORTED TO THE MANUFACTURER. I WOULD LIKE ASSISTANCE IS RESOLVING THIS MATTER AND INSURE THE SAFETY OF NOT ONLY MYSELF BUT OTHERS ON THE ROADS. MARCH OF 2004 THE SATURN COOPERATION SENT A LETTER TO THE OWNERS OF THIS PARTICULAR MAKE AND MODEL OF CAR EQUIPTED WITH THE VTI TRANSMISSION REGARDING THE CONCERNS ABOUT THIS TRANSMISSION AND THAT IT "MAY" REQUIRE REPAIR OR REPLACEMENT. THIS LETTER STATES THAT SATURN WILL PROVIDE EXTENDED COVERAGE FOR UP TO 75 THOUSAND MILES OR 5 YEARS. THIS LETTER ALSO INFORMS THE OWNER THAT WHILE THIS IS NOT A RECALL A SATURN DEARLER MUST PERFORN REPAIRS AT NO CHARGE.