NHTSA Complaint #10148471 — 2004 JEEP WRANGLER

PROBLEM NO. 1: MY 2004 JEEP WRANGLER UNLIMITED HAS HAD A STEERING AND WHEEL VIBRATION PROBLEM SINCE I PURCHASED IT BRAND NEW IT IN JULY 2004 FROM PARRISH JEEP IN FAIRFAX, VA. THE PROBLEM CONTINUES TO GET WORST. THE WHEELS AND STEERING VIBRATE ABRUPTLY BETWEEN 45 - 60 MILES MPH. I HAVE TO HOLD THE STEERING WHEEL WITH 2 HANDS TO ATTEMPT TO SAFELY DRIVE MY JEEP. AS OF AUGUST 2004, I HAVE TAKEN IT TO 2 VIRGINIA JEEP DEALERSHIPS FOR THE VIBRATION PROBLEM ON SEVERAL OCCASIONS, IN WHICH THE PROBLEM WAS WITNESSED AND NOTED. ALTHOUGH THE PROBLEM WAS WITNESSED BY THE JEEP DEALERSHIP, I WAS TOLD I HAD TO PROVIDE PROOF OF MY VEHICLE SERVICES, WHICH I DID. PARRISH JEEP HAS COPIES OF ALL OF THEM. AFTER CONTACTING JEEP CUSTOMER SERVICE, WHICH JUST TOLD ME TO CONTINUE TO CALL THE DEALERSHIP, I WAS FINALLY TOLD IN DECEMBER 2005 BY THE DEALERSHIP THAT I HAD TO BRING MY JEEP IN TO THE DEALERSHIP AGAIN FOR A JEEP ENGINEER TO TEST DRIVE AND DIAGNOSE. THE SERVICE MANAGER INFORMED ME THAT HE BELIEVED THE TIRES TO BE FAULTY, BUT NOW THEY WERE CONCERNED ABOUT THE MILEAGE ON MY JEEP. I REMINDED HIM THAT THE RECEIPTS SHOW THAT I HAVE COMPLAINED OF THIS PROBLEM WHEN I INITIALLY BROUGHT THE VEHICLE NEW IN 2004. SO, NOW I HAVE BEEN WAITING OVER ONE MONTH FOR A CALL TO HAVE THE JEEP ENGINEER REVIEW THE PROBLEM. THIS IS MY 3RD JEEP THAT I HAVE OWNED, IN ADDITION TO THE 2 THAT MY FAMILY MEMBERS HAVE OWNED BECAUSE OF MY RECOMMENDATION, AND I HAVE NEVER HAD THIS PROBLEM BEFORE. THIS MAY BE MY AND MY FAMILY MEMBERS' LAST TIME TO BUY JEEP PRODUCTS DUE TO SAFETY AND LACK OF CUSTOMER SERVICE. PROBLEM NO. 2: THE TRANSMISSION JERKS AS I COME TO A STOP. THIS JERKING HAPPENS AFTER I HAVE DRIVEN THE VEHICLE AND IT HAS WARMED UP. THIS PROBLEM WAS NOTED AS OF THE SUMMER 2005. I HAVE TAKEN IT IN TO THE SAME 2 VA DEALERSHIPS, BUT THE PROBLEM HAS NOT BEEN RESOLVED. THE COMPUTER WAS CHECKED AND I WAS TOLD THAT ALL UPDATES HAD BEEN MADE. HOWEVER, THE JERKING IS STILL PERSISTED.*AK