NHTSA Complaint #10148350 — 2000 CHEVROLET SILVERADO

WHILE DRIVING 2000, CHEVROLET, SILVERADO AND COMING OFF THE EXIT RAMP FROM THE HIGHWAY VEHICLE LOST POWER ASSIST STEERING AND BRAKES. THIS ALMOST HAVE AN ACCIDENT AND R VEHICLE RAN OFF THE ROAD. IF THERE WOULD HAVE BEEN A VEHICLE NEXT TO CONSUMER'S VEHICLE HE WOULD NOT HAVE BEEN ABLE TO AVOID HITTING IT. WHEN I GOT THE TRUCK BACK HOME AND STARTED INSPECTING IT TO SEE WHAT HAPPENED. BEING A LICENSED TECHNICIAN I FOUND THAT POWER STEERING PUMP FAILED. HAVING ACCESS TO REPAIR INFORMATION WAS ABLE TO FIND GMC RECALL 205010 CONCERNING THE FAILURE OF THE POWER STEERING PUMP. WHEN CONTACTING TAYLOR CHEVROLET AND TALKING TO MIKE IN SERVICE DEPARTMENT WAS TOLD THAT THE RECALL DID NOT APPLY TO THIS VEHICLE, AND TO CONTACT GMC CUSTOMER SERVICE. THEN I CALLED GMC CUSTOMER SERVICE AND WAS TOLD THE SAME THING. THIS WAS THE EXACT SYMPTOM THAT THE RECALL STATED, BUT THEY TOLD ME IT DID NOT APPLY TO THIS VEHICLE. THIS FAILURE COULD HAVE CAUSED A SERIOUS ACCIDENT. SOMEONE SHOULD FIND OUT HOW MANY MORE TRUCKS WERE DRIVING WITH FAULTY POWER STEERING PUMPS BEFORE SOMEONE GOT KILLED.*AK