NHTSA Complaint #10148318 — 2005 JEEP GRAND CHEROKEE

VEHICLE EXPERIENCES A SHUDDERING, HESITATION OR BUCKING MOTION WHEN DRIVING AROUND TOWN 20-30 MPH AND ALSO ON THE HIGHWAY. TAKEN TO BLEVINS BROTHERS IN OGDENSBURG, NY AND HAD E13 RECALL COMPLETED. PROBLEM CONTINUED. E-MAILED CHRYSLER CUSTOMER RELATIONS ABOUT PROBLEM AND TOLD THE INFO I WAS REQUESTING WAS "EITHER PROPRIETARY OR UNAVAILABLE". ALSO MADE A PHONE CALL TO CHRYSLER CUSTOMER RELATIONS AND HAD THEM NOTE ADDITIONAL COMPLAINT REGARDING PROBLEM. BLEVINS BROTHERS SERVICE MANAGER ARRANGED FOR VEHICLE TO BE TAKEN BY A TECHNICIAN TO A DAIMLER CHRYSLER SCHOOL FOR EVALUATION BY COURSE INSTRUCTOR. HE AGREED THERE WAS A PROBLEM AND SUGGESTED REPLACEMENT OF TORQUE CONVERTER AS WATER MAY HAVE DAMAGED UNIT PRIOR TO E13 RECALL COMPLETION. TORQUE CONVERTER WAS REPLACED. PROBLEM CONTINUED AND BECAME WORSE DUE TO FALL AND WINTER TEMPERATURE DROP. WAS ADVISED BY BLEVINS BROTHERS TO CALL CHRYSLER CUSTOMER RELATIONS AND HAVE THEM OPEN A CLAIM ON THE VEHICLE. CHRYSLER REFUSED TO OPEN CAIR CLAIM AND TOLD ME I SHOULD CONTACT DEALER. THEY ALSO TOLD ME THERE WAS A BOOKLET IN THE GLOVE COMPARTMENT I SHOULD READ. THE BOOKLET REFERRED TO PROVIDED INFO ABOUT STATE LEMON LAWS. DEALER SAID CHRYSLER HAS TOLD THEM THIS IS A CHARACTERISTIC OF THE VEHICLE AND THERE IS NO FIX FOR IT NOR IS ANY PLANNED. A CHRYLSER ENGINEER (GARY VLECK) SAYS THEY HAVEN'T HAD ANY OTHER COMPLAINTS. HE REFUSED TO COME TO THE DEALERSHIP TO DRIVE THE VEHICLE. I FEEL THIS A FLAW IN THE MDS (MULTI-DISPLACEMENT SYSTEM) THAT REGULATES WHETHER THERE ARE 8 OR 4 CYLINDERS IN OPERATION. I ALSO FEEL CHRYSLER IS TRYING TO STONEWALL THE PROBLEM BY TELLING CUSTOMERS THAT THIS IS HOW THEIR VEHICLE IS SUPPOSED TO OPERATE. THEY ARE HOPING CUSTOMERS WILL NOT TAKE IT ANY FURTHER AND GIVE UP. THIS MDS ENGINE IS ALSO PRESENT IN MAGNUMS, CHARGERS, 300S, DURANGOS, COMMANDERS AND 06 RAMS. IT WOULD BE INTERESTING TO SEE IF THIS PROBLEMS EXISTS WITH THESE VEHICLES. *NM