NHTSA Complaint #10147713 — 2004 DODGE DURANGO

AT APPROXIMATELY 11 PM OUR DAUGHTER WAS GETTING READY FOR BED WHEN SHE HEARD THE CAR ALARM GOING OFF OUTSIDE. AS SHE WALKED OUT ONTO THE DECK SHE SAW THAT OUR 2004 DODGE DURANGO WAS ENGULFED IN FLAMES. SHE IMMEDIATELY WENT INSIDE AND CALLED 911. OUR LOCAL VOLUNTEER FIRE DEPARTMENT RESPONDING IN ABOUT 10 MINUTES AFTER THEY WERE PAGED OUT, BUT IT LOOKS TO BE A TOTAL LOSS. THE ENTIRE INSIDE OF OUR VEHICLE IS BURNT. THE FIRE APPEARS TO HAVE STARTED IN THE DASHBOARD AREA. I AM THE TYPE OF PERSON WHO WILL TAKE HER VEHICLE IN FOR EVERY OIL CHANGE AND HAVE ASKED ON SEVERAL OCCASIONS WHEN DOING SO, IF THERE WERE ANY RECALLS FOR THIS VEHICLE. THE DEALER TOLD ME THAT THE RECALLS WERE ALREADY TAKE CARE OF. WHAT AM I SUPPOSE TO BELIEVE NOW. THIS VEHICLE WAS PARKED NOT EVEN 10 FEET FROM OUR HOME, WHAT IF SHE HAD GONE TO BED AND DIDN'T HEAR THE ALARM? WHAT WOULD HAVE HAPPENED IF I LOST MY CHILDREN AND MY HOME. THIS VEHICLE WAS PARKED AND TURNED OFF FOR ABOUT AN HOUR BEFORE SHE HEARD THE CAR ALARM AND SAW THE FIRE. THANK GOODNESS IT DIDN'T HAPPEN WHILE SHE WAS DRIVING IT. *NM