NHTSA Complaint #10147285 — 2002 KIA OPTIMA

KIA MOTORS OF AMERICA INC. REF: VIN# KNAGD12693513835 COMPLAINT CASE NUMBER K1056698 FORMAL COMPLAINT AGAINST KIA MOTORS OF AMERICA INC. NOT HONORING PARTS AND LABOR WARRANTY & UNSCRUPULOUS BUSINESS PRACTICES. THE TIMING BELT FOR 2002 KIA OPTIMUM SERVICED A YEAR TO THE DAY IT LEFT ME ON THE ROAD SIDE. IT WAS NEW YEARS EVE THE CAR BROKE DOWN. NEW YEARS HOLIDAY WEEKEND SERVICE DEPARTMENT FOLGER KIA OF CHARLOTTE NC CLOSED. UNABLE TO REACH THEM UNTIL TUESDAY JANUARY 3RD, 2006,RETURNED HOLIDAY WEEKEND. TOLD WARRANTY EXPIRED DECEMBER 31ST, 2005. THAT MY WARRANTY FOR THE PARTS & LABOR WOULD NOT BE GUARANTEED. PLEASE SEE THE ORIGINAL RECEIPT DATED DECEMBER 31ST, 2004 EXACTLY 365 DAYS FROM WHEN THE EXACT SAME PROBLEM OCCURRED. BANK STATEMENT SHOWS MY CHECK CARD CLEARED $601.87 ON JANUARY 3RD 2005. I WAS INSTRUCTED ALL PARTS & LABOR WOULD BE HONORED FOR ONE YEAR. I RETURNED THE CAR TO FOLGER KIA ON FEBRUARY 22ND 2005 CONCERNS THE CARS TIMING MAY HAVE BEEN IMPROPERLY SET. ON THE INVOICE THAT I WAS CONCERNED THAT THE RPM'S WERE OVER THEIR ORIGINAL SETTINGS BY 1000 RPM. NO MENTION OF TEST DRIVE TO DIAGNOSE PROBLEM LISTED ON INVOICE DECEMBER 31ST, 2004. TECHNICIAN STATED ALL READINGS WERE NORMAL. THIS MAY HAVE CONTRIBUTED TO THE PREMATURE WEAR & BREAKING OF TIMING BELT. I WAS INSTRUCTED JANUARY 3RD, 2006 BY JEFFREY STEPHENS TO CONTACT THE KIA CORPORATE HEADQUARTERS. WHERE I WAS TOLD THAT GUS THE SERVICE MANAGER FOLGER KIA'S REQUESTED TO HONOR MY PARTS & LABOR WAS DECLINED BY A MR. BOB STRICKLAND. KIA MOTORS OF AMERICA INC., THEIR CUSTOMER NOTE FOLGER KIA ACCEPTED MY MONEY ON JANUARY 3RD 2005. THE CAR WAS WAITING AT THE DEALERSHIP FOR THEM TO SERVICE ON MONDAY 01-02-2006 WITH THE SAME PROBLEM. HAD MY LOCAL FOLGER KIA BEEN OPEN FOR BUSINESS ON THE EVENING OF DECEMBER 31ST ,2005 MY CAR WOULD HAVE BEEN TOWED THEIR. I WOULD APPRECIATE IF YOU WOULD LOOK IN TO THE MATTER. SUSANNE FARRAR 12016 ALABASTER COURT CHARLOTTE, NC 28269 704-488-8039. *NM