NHTSA Complaint #10147177 — 2005 SATURN ION

I PURCHASED A 3005 SATURN ION COUPE 3 5/31/05 WITH IN THE PAST 7 MONTHS,THE CAR HAS BEEN BACK TO THE DEALERSHIP 5 TIMES. THE DAY AFTER I PICKED UP THE VEHICLE, I NOTICED A THUMPING NOISE IN THE BACK. AFTER BRINGING BACK TO THE DEALERSHIP, I WAS TOLD THAT THE REAR ROTORS NEEDED TO BE REPLACED. THIS DID NOT FIX THE NOISE. MY SECOND TRIP THE DEALERSHIP INDICATED THAT I NEEDED NEW REAR BRAKE DRUMS. BECAUSE THEY WERE WARPED (FUTURE CONVERSATIONS WITH THE SALES MANAGER INDICATED THAT THIS WAS COMPLETELY NORMAL, THAT IF THE CAR SITS FOR A FEW WEEKS WITHOUT BEING DRIVEN, THE DRUMS WILL WARP, WHICH LEADS ME TO THINK THAT SATURN SHOULD RE THINK THE QUALITY OF PARTS THEY USE.) SINCE THAT TIME, I HAVE BROUGHT THE CAR IN FOR A DEFECTIVE RADIO (WHICH WAS REPLACED) A DRIVERS WINDOW THAT WOULDN'T GO DOWN (MOTOR REPLACED) AND THE CRUISE CONTROL NOT WORKING (AFTER 2 TIMES, IT WAS REPLACED). I FINALLY WAS ABLE TO SPEAK WITH THE AREA MANAGER LAST WEEK AFTER I CALLED SATURN CUSTOMER SERVICE TO LOG A COMPLAINT FOR THE SECOND TIME. HE OFFERED ME FREE BASIC MAINTENANCE (OIL CHANGES, TIRE ROTATIONS) FOR 2 YEARS. THIS WAS THE FIRST TIME THAT ANYONE AT SATURN HAD OFFERED TO DO ANYTHING FOR MY TIME/INCONVENIENCE. VERY POOR CUSTOMER SERVICE/SATISFACTION. *NM