NHTSA Complaint #10146092 — 2000 DODGE INTREPID

ON 3/17/04 WE HAD OUR 2000 DODGE INTREPID (MILEAGE 45700 )2.7 LITER ENGINE REPAIRED AT IRON RIVER CHRYSLER, INC.. THEY REMOVED & REPLACED THE TIMING CHAIN TENSIONER REINSTALLED INTAKE MANIFOLD & VALVE COVER. I PAID $703.91 FOR REPAIRS. ON 10/31/04 ( WITH 55260 MILES) THE CHAIN TENSIONER FAILED AGAIN. IRON RIVER CHRYSLER FIXED IT AND THIS TIME IT WAS COVERED UNDER WARRANTY . ON 12/21/05 THE CAR WOULD NOT START AND WAS TOWED TO A DIFFERENT STATION. THEY TOLD US IT WAS THE TIMING CHAIN AGAIN. THEY CALLED US A DAY LATER AND TOLD US THE BOLT THAT HELD THE TIMING CHAIN BACKED OUT AND THERE WAS NO LOCTITE ON THE THREADS. WHEN THE BOLT BACKED OUT THE TIMING CHAIN LET LOOSE AND CAUSED EXTENSIVE DAMAGE TO THE VALVES AND HEADS. WE THEN WENT BACK TO IRON RIVER CHRYSLER AND TOLD THEM ABOUT THE CAR. THEY TOLD US THERE ARE ISSUES ABOUT THE 2.7 LITER ENGINE WHICH IS IN OUR CAR AND THAT THE TIMING CHAIN WAS NO LONGER UNDER THE 12,000 - 12 MONTH WARRANTY. I FEEL THAT THIS PROBLEM WAS DUE TO THE CAUSE OF NEGLIGENCE OF IRON RIVER CHRYSLER GARAGE. *JB