NHTSA Complaint #10145539 — 2000 ISUZU VEHICROSS

I OWN A 2000 VEHICROSS BY ISUZU WHICH WAS PURCHASED NEW. BOTH THE DRIVER AND PASSENGER SIDE POWER WINDOWS HAVE HAD TO BE REPAIRED DUE TO FAILURE OF THE TRACK ALIGNMENT. UPON COMING IN CONTACT WITH AN ORGANIZATION OF SEVERAL HUNDRED VEHICROSS ENTHUSIASTS I DISCOVERED THAT THIS TYPE OF WINDOW FAILURE IS EPIDEMIC WITH THIS MODEL CAR. SOME OF THE OWNERS HAVE HAD MULTIPLE FAILURES -- I.E., THE WINDOWS HAVE BEEN FIXED ONLY TO FAIL AGAIN, SOMETIMES THREE OR FOUR TIMES. AT THE MOMENT I HAVE 27,000 MILES ON THE CAR AND NOW THE PASSENGER'S SIDE I HAVE CONTACTED ISUZU BUT THEY DENY THERE IS A PROBLEM. SINCE THERE WAS A LIMITED DISTRIBUTION OF THIS PARTICULAR MODEL CAR -- SOMEWHERE IN THE AREA OF 4000 PLUS OVER A FOUR YEAR PERIOD -- IT APPEARS THE WINDOW FAILURE RATE IS A HIGH PERCENTAGE OF THAT TOTAL NUMBER. I WOULD ASK THAT THE DEPARTMENT INVESTIGATE THIS PROBLEM, INCLUDING INVESTIGATION OF THE INTERNAL ISUZU DOCUMENT MENTIONED ABOVE. IF THERE IS, AS IT APPEARS, A DESIGN FLAW IN THE WINDOW MECHANISM, THEN THERE ARE HUNDREDS OF VEHICROSS OWNERS WHO HAVE IMPROPERLY BEEN CHARGED TO REPAIR IT, SOMETIMES MULTIPLE TIMES. *JB