NHTSA Complaint #10118018 — 2000 ISUZU VEHICROSS

I OWN A 2000 VEHICROSS BY ISUZU. I BOUGHT IT NEW 1/01. ON 1/15/03 @ 22,449 MILES THE POWER WINDOW MECHANISM ON THE PASSENGER'S SIDE HAD TO BE REPAIRED DUE TO A FAILURE OF THE TRACK ALIGNMENT. *AK IT COST ME $0 TO FIX AS IT WAS STILL UNDER WARRANTY. HOWEVER, IT FAILED AGAIN SOON AFTER. UPON COMING IN CONTACT WITH AN ORGANIZATION OF SEVERAL HUNDRED VEHICROSS ENTHUSIASTS I DISCOVERED THAT THIS TYPE OF WINDOW FAILURE IS EPIDEMIC WITH THIS MODEL CAR. SOME OF THE OWNERS HAVE HAD MULTIPLE FAILURES -- I.E., THE WINDOWS HAVE BEEN FIXED ONLY TO FAIL AGAIN, SOMETIMES THREE OR FOUR TIMES. AT THE MOMENT I HAVE 46,000 MILES ON THE CAR AND NOW THE PASSENGER'S SIDE WINDOW IS BEGINNING TO FAIL. I HAVE CONTACTED ISUZU BUT THEY DENY THERE IS A PROBLEM. ON THE OTHER HAND I UNDERSTAND THERE ARE OFFICIAL DOCUMENTS BY ISUZU THAT DO RECOGNIZE THIS PROBLEM. SINCE THERE WAS A LIMITED DISTRIBUTION OF THIS PARTICULAR MODEL CAR -- SOMEWHERE IN THE AREA OF 4000 PLUS OVER A FOUR YEAR PERIOD -- IT APPEARS THE WINDOW FAILURE RATE IS A HIGH PERCENTAGE OF THAT TOTAL NUMBER. I WOULD ASK THAT THE DEPARTMENT INVESTIGATE THIS PROBLEM, INCLUDING INVESTIGATION OF THE INTERNAL ISUZU DOCUMENT MENTIONED ABOVE. IF THERE IS, AS IT APPEARS, A DESIGN FLAW IN THE WINDOW MECHANISM, THEN THERE ARE HUNDREDS OF VEHICROSS OWNERS WHO HAVE IMPROPERLY BEEN CHARGED TO REPAIR IT, SOMETIMES MULTIPLE TIMES.