NHTSA Complaint #10143866 — 2001 MAZDA 626

DUE TO A LOW QUALITY OF MY VEHICLE'S TRANSMISSION, IT STOPPED ON THE ROAD WHILE I WAS DRIVING. TO ILLUSTRATE, TWO DAYS AFTER PURCHASING A USED 2001 MAZDA 626, I NOTICED THE TRANSMISSION'S WEAKNESS [NO POWER, SLUGGISH AND UNRESPONSIVE]. TO CLAIM, IMMEDIATELY I CALLED TO THE MAZDA-DEALERSHIP SALES DEPARTMENT AND EXPLAIN THE ISSUES AND I REQUESTED A REPAIR OR SERVICE. AFTER A SHORT CONVERSATION WITH THE SALES DEPARTMENT FOR RETURNING THE CAR, MR. DAVE WILSON AGREED TO FIX THE PROBLEMS, SO HE TRANSFERRED MY CALL TO THE DEALERSHIPS SERVICE CENTER MANAGER, MR. STEVE POLLARD. BASED ON MY PHONE CONVERSATION WITH THE MANAGER, I WENT TO THE CENTER TO GET THE PROBLEMS FIXED. HOWEVER, MR. STEVE POLLARD BY REJECTING MY REQUEST FOR A TRANSMISSION-REPLACEMENT, AFTER A MINOR CHECK, HE FIXED THE AUDIO-SET AND THE STEERING WHEEL NOISE ONLY. AFTER PICKING UP THE CAR, I FOUND THE SAME WEAK TRANSMISSION PROBLEM. I CALLED BACK TO THE SERVICE CENTER, AND REMINDED THE PROBLEM BUT THE MANAGER GAVE THE SAME REPLY AS BEFORE (THERE IS NO PROBLEM WITH THE TRANSMISSION). THEN HE ASKED: DO YOU HAVE AN EXTENDED WARRANTY? YES, I SAID. THEN HE ADDED: DON'T WORRY AND ADVISED ME TO USE IT FOR ANY FUTURE MAJOR PROBLEMS! AS A RESULT, I STARTED TO USE AND DRIVE THE POWERLESS CAR WITH ITS WEAK TRANSMISSION, NOT ONLY CAREFULLY AND STRESSFULLY FOR 2 YEARS, BUT ALSO FULL OF ANXIETY AND DEPRESSION, UNTIL IT STOPPED ON THE ROAD COMPLETELY. UNFORTUNATELY, AFTER TOWING THE CAR TO THE CENTER FOR THE SAME ISSUE, TRANSMISSION REPAIR/REPLACEMENT, LATER, I WAS REMINDED THAT THE CAR IS NOT UNDER WARRANTY ANY MORE, AND I MUST PAY A TOTAL COST OF $3148.46 FROM MY POCKET!!