NHTSA Complaint #10143517 — 1998 FORD E-350

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10143517
Vehicle	1998 FORD E-350
Component	ENGINE AND ENGINE COOLING
Date of Incident	March 10, 2005
Date Filed	November 23, 2005
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

ORIGINAL OWNER OF 1998 FORD E350 EXTENDED-LENGTH XLT. AT THE TIME OF THE INCIDENT, THE CAR HAD ABOUT 98,000 MILES. I WAS AT A STOP LIGHT, THE LIGHT TURNED GREEN AND I PROCEEDED THROUGH THE INTERSECTION. I COULDN'T HAVE BEEN DOING MORE THAN 15 MPH. I HEARD A LOUD BANG AND THEN THE VAN STARTED TO MAKE A LOUD NOISE. I PUT THE VAN IN NEUTRAL AND COASTED THROUGH THE INTERSECTION. I HAD THE VAN TOWED TO BUTTERFIELD FORD. THEY TOLD ME THAT THE SPARK PLUG HAD BLOWN OUT OF THE CYLINDER, PLUG COIL BROKE IN HALF, CRACKED THE HEAD. FORD WOULD REPAIR THE VAN BUT WOULD NOT OFFER ME A WARRANTY FOR THE WORK DONE. SO, I HAD THE VAN TOWED TO A LOCAL MECHANIC WHO REPAIRED THE VAN (REFURBISHED ENGINE) FOR $4,500 AND THEY GAVE ME A 100,000 MILE WARRANTY ON THE ENGINE. *JB

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