NHTSA Complaint #10142967 — 2000 SUBARU OUTBACK

PASSENGER SIDE SUN ROOF DRAIN PLUGS UP, SECOND TIME THIS HAS HAPPENED. BACKED UP WATER DRAINS INTO INSIDE REAR CARGO AREA. MY VEHICLE CAME EQUIPPED WITH THE LARGE ALL WEATHER RUBBER MAT IN THE CARGO AREA. SINCE THE AREA WHERE THE WATER POURS OUT IS NEAR THE RIGHT REAR OF THE CAR THE MOST OF THE WATER ENDS UP ON THE CARPET UNDER THE MAT AND IT IS NOT ALWAYS NOTICEABLE. ORIGINAL CONTRACTOR THAT FIXES LEAKS FOR DEALER SAID THE FIX SHOULD TAKE CARE OF PROBLEM, DID NOT. THIS CONTRACTOR, DIFFERENT FROM THE FIRST CONTRACTOR, SAID BASICALLY THERE WAS NOTHING I COULD DO TO PREVENT DRAINS FROM PLUGGING UP. WAS NOT DRIVING THIS TIME, WASHED CAR AND SAW WATER ON RUBBER MAT WHILE CLEANING INSIDE OF CAR. THE FIRST TIME I WAS DRIVING, IN REAR VIEW MIRROR I SAW WATER COMING FROM HEADLINER AREA, VERY DISTRACTING. ALSO, WORRY ABOUT POSSIBLE DAMAGE TO HEADLINER AND FUTURE BODY STRUCTURAL INTEGRITY DUE TO WATER LEAKING INTO ROOF AREA. IF DRAINS CONTINUE TO PLUG UP HEADLINER COULD POSSIBLE BECOME WEAK AND FAIL. IF THIS WERE TO HAPPEN WHILE DRIVING THIS COULD POTENTIALLY CAUSE THE DRIVER TO HAVE AN ACCIDENT. NOT SURE OF ACTUAL DATE THIS WAS ADDRESSED WITH DEALER BELIEVE IT WAS ADDRESSED WHEN I TOOK CARE IN TO HAVE CV JOINT REPAIRED. DEALER DID NOT REPORT WORKER TO SUBARU. *JB