NHTSA Complaint #10140532 — 2002 CHRYSLER CONCORDE

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10140532
Vehicle	2002 CHRYSLER CONCORDE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	October 13, 2005
Date Filed	October 23, 2005
Mileage	88,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

AUGUST 2005, MY CHRYSLER CONCORD'S OIL WAS CHANGED BY THE DEALERSHIP, TWELVE DAYS LATER MY CARS ENGINE WAS KNOCKING LOUDLY, THE DEALERSHIP TOLD ME I LET THE OIL RUN LOW (WHICH I HAD NOT)AND SLUDGE WAS ALSO A PROBLEM WITHIN THE LOWER ENGINE. THEY CHANGED THE OIL AGAIN FOR FREE, AND FLUSHED THE SLUDGE FROM THE ENGINE, AT MY COST. NOW TWO MONTHS LATER MY CARS ENGINE IS BLOWN UP FROM THE SLUDGE PROBLEM IN THE ENGINE. THE DEALERSHIP PARK DODGE @ 301-737-0088 IS QUOTING ME 7,500 TO REPLACE THE ENGINE. I OWE 6,000 ON THE VEHICLE WHICH IS MY FINAL 12 MONTHS OF PAYMENTS. MY ENGINE HAS 88,000 MILES ON IT AND HAS BEEN TAKEN VERY GOOD CARE OF. I HAVE BEEN TOLD FOUR TIMES BY THE SERVICE REPRESENTATIVE AND A SALESMEN THESE 2.7 CONCORD ENGINES HAVE A BAD SLUDGE PROBLEM WHICH CAUSES EACH ENGINE TO BE REPLACED. THEY STATED CHRYSLER IS NOT OWNING UP TO THE PROBLEM. *NM

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