NHTSA Complaint #10139548 — 2000 MERCEDES BENZ 320

DT: THE CONTACT STATED THAT 2000 MERCEDES BENZ ML 320 RECEIVED RECALL 03V121000/ MANUFACTURER'S RECALL MB 2003-040005, AND WAS HAVING A PROBLEM WITH DEALERSHIP. THE RECALL IS ON NHTSA # 03V121000 AND MB # 2003-040005 THE DEALERSHIP WAS TELLING HER THAT THEY COULD NOT GET THE PARTS FOR RECALL REPAIRS, AND THEY DID NOT KNOW HOW LONG IT WILL TAKE TO GET THEM. THE CONTACT HAS BEEN WAITING ON PARTS FOR TWO WEEKS. THE DEALERSHIP WILL NOT TAKE THE CONTACT'S TELEPHONE CALLS. THE CONTACT CALLED NUMEROUS TIMES, AND THE SALESMAN WILL NOT RESPOND. SHE WAS GETTING VERY FRUSTRATED THAT THE DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE. THE CONTACT TOOK CAR TO DEALER FOR RECALL WORK ON MB 2003-040005 CONCERNING THE HARMONIC BALANCER. THE DEALERSHIP THEN CHECKED THE CAR ON 9-29-05. THE DEALERSHIP WAS TELLING HER THAT THEY DID NOT HAVE THE PARTS. MERCEDES BENZ WAS NOT GOING TO SUPPLY HER WITH A RENTAL CAR. THE CONTACT CONTACTED MERCEDES BENZ, AND THEY TOLD HER TO GO THROUGH THE DEALERSHIP.*AK