NHTSA Complaint #10139433 — 2000 GMC JIMMY

DT: THE CONTACT OWNS A 2000 GMC ENVOY DIAMOND EDITION WHICH HE BOUGHT NEW WITH MAJOR GUARD PROTECTION. CURRENTLY HAS 40,000 MILES ON IT, AND TWO YEARS LEFT ON MY MAJOR GUARD INSURANCE. A SAFETY PROBLEM SURFACED. THE TOP HINGES ON THE TWO FRONT DOORS CRACKED , CAUSING DOORS TO OPEN WHILE DRIVING DOWN THE HIGHWAY. THE FRONT DOORS WERE SAGGING AND NOT ALIGNED CORRECTLY WITH STRIKER PLATE. THE CONTACT STOPPED AT LOCAL DEALERSHIP AND TALKED TO THE SERVICE REPRESENTATIVE. . HE LOOKED FOR TSB BULLETINS FOR 2000 JIMMY ENVOY. HE SAID THERE WERE NO BULLETINS OR RECALLS ON THE DOOR HINGES , BUT NOTICED THEY HAVE CHANGED FROM WELDED HINGES BACK TO BOLT ON HINGES, AND THE PROBLEMS WERE NOT COVERED BY GM OR MAJOR GUARD PROTECTION PLAN. FOR APPROXIMATELY $700-$800 THEY COULD CHANGE THE HINGES TO SOLVE THE PROBLEM. *AK