NHTSA Complaint #10139255 — 2002 CHEVROLET TRAILBLAZER

I TOOK MY 2002 CHEV. TRAILBLAZER INTO SIR WALTER CHEV. TO HAVE RECALL #NHTSA04V046000 REPAIRED BECAUSE MY WIPERS ARE NOT WORKING PROPERLY. AFTER ARRIVING AT THE DEALER I SPOKE WITH WOODY THE SERVICE WRITER. I EXPLAINED MY COMPLAINT WITH THE WIPERS AND HE TOLD ME THAT THERE WOULD BE A CHARGE OF $79.00 PER HOUR TO CHECK IT OUT. I EXPLAINED THAT THIS SHOULD BE UNDER RECALL. HE EXPLAINED THAT THERE WOULD STILL BE THE CHARGE TO DIAGNOSE THE PROBLEM. I EXPLAINED THAT THEY HAD ALREADY HAD THE VEHICLE IN FOR THIS RECALL. HE EXPLAINED THAT HE COULD NOT DO ANYTHING BECAUSE "IT IS CLOSED OUT" HE SAID HE WOULD TRY TO TALK TO THE SERVICES TO SEE IF THEY WOULD CHECK IT WITH OUT CHARGING THE $79.00. THEY TOOK THE CAR BACK AND CHECKED IT AND FOUND THAT THE WIPER MODULE WAS BAD AND THAT THEY COULD FIX IT AND THE COST TO ME WOULD BE THE $100.00 DEDUCTIBLE ON MY EXTENDED WARRANTY. I TOLD HIM THAT THIS REPAIR IS COVERED UNDER RECALL. I CALLED GM COSTUMER SERVICE AND TALKED TO ? MELLISA ELMS @ 1 866 932 4368 EXT. 39220 AFTER GETTING MY VIN AND LOOKING UP THE RECALL SHE AGREED THAT THE REPAIR WAS INFACT UNDER THE RECALL. AFTER SPEAKING WITH MRS. ELMS SHE CALLED AND SPOKE WITH THE SERVICE MANAGER AND EXPLAINED THAT THE REPAIR WAS COVERED UNDER THE RECALL AND TO GO AHEAD AND FIX IT. SHE THEN CALLED ME BACK AND TOLD ME THAT THEY PROBABLY WOULD NOT FIX MY CAR AND THAT I SHOULD PROBABLY CARRY IT TO ANOTHER DEALER. I CALLED SIR WALTER TO SEE IF I COULD SPEEK WITH SOMEONE TO GET THIS RESOLVED. AFTER ABOUT AN HOUR RICKY EDWARDS "SERVICE MANAGER" FOR SIR WALTER CALLED ME BACK AND TOLD ME THAT MY WIPER MOTOR IS THE PROBLEM NOT THE MODULE AS I WAS TOLD EULER AND IF I WANTED IT FIXED IT WOULD COST ME THE DEDUCTIBLE OF $100.00. *NM