NHTSA Complaint #10138999 — 1998 FORD ESCORT

SUSPENSION:REAR:SPRINGS:COIL SPRINGS issue reported to NHTSA

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Complaint Details

ODI Number	10138999
Vehicle	1998 FORD ESCORT
Component	SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Date of Incident	September 30, 2005
Date Filed	October 7, 2005
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

DT: CONSUMER TOOK 1998 FORD ESCORT FOR A OIL CHANGE ON SEPTEMBER 30, 2005. THE MECHANIC FOUND BOTH REAR COILS SPRINGS BROKE. THE REAR STRUTS WERE DAMAGED, AND THE LEFT FRONT TIE ROD WAS BROKEN. THE MILEAGE ON MY VEHICLE AT TIME OF SERVICE WAS 71, 127 MILES. THE CONSUMER USED THE CAR FOR SHOPPING AND PLEASURE WITH NO HARD DRIVING AT HER AGE. SHE WAS SURPRISED TO HEAR THIS WAS COMMON FOR THE 1997 AND 1998 FORD ESCORTS. I HAD OTHER FORD ESCORTS PRIOR TO THIS ONE AND I HAD NO PROBLEM. THIS PROBLEM COST THE CONSUMER $732. HAD NOT CONTACTED DEALERSHIP OR MANUFACTURER. HAD NO ACCIDENTS. THE CONSUMER WAS NOT AWARE THAT THIS VEHICLE HAD ALL THESE PROBLEMS. THIS VEHICLE DRIVES MUCH BETTER AND IS QUIETER SINCE HAD THE PROBLEMS FIXED. *AK

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