NHTSA Complaint #10138513 — 2004 FORD EXPEDITION

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10138513
Vehicle	2004 FORD EXPEDITION
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 10, 2005
Date Filed	October 4, 2005
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

HUMMING COMING FROM BOTTOM OF VEHICLE (REAR AXLE). KNOCK IS ALSO HEARD WHEN COMING TO STOP IN SAME AREA (REAR AXLE). DEALER REPLACED GEARS AND COMPONENTS MAY 2005. GOT VEHICLE BACK BUT KNOCK WAS LOUDER, FOUND OUT THAT NEEDED THE CORRECT SHIMS TO PREVENT PROBLEM. WAITED FOR PARTS FOR 3-4 WEEKS. DEALER SAID FORD WILL NOT REPLACE THE ENTIRE AXLE ONLY REPLACE COMPONENTS. FORD SERVICE LOG SHOWS "REPAIR REAR AXLE AS PER TSB 050618". BUT PROBLEM STILL PRESENT. WAITING ON PARTS AGAIN. AS OF OCTOBER 10, 2005, HAVE HAD DEALER TRY TO FIXED PROBLEM THREE (3) TIMES. NOW MY PARK BRAKE DOES NOT WORK, DEALER SAID NEED TO GET PARTS IN TO FIX BOTH PROBLEMS (AXLE AND BRAKE) AT SAME TIME. BUT I WILL TAKE BACK TO DEALER TO FIX PARK BRAKE EVEN IF AXLE PARTS ARE NOT AVAILABLE. *NM

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