NHTSA Complaint #10138342 — 2002 FORD EXPLORER

DT: THE CONSUMER STATED THAT THE 2002 FORD EXPLORER XLT WAS HAVING PROBLEMS WITH THE TRANSMISSION. THE CONSUMER SAID THAT THE VEHICLE WOULD NOT ACCELERATE, AND THEN WOULD ACCELERATE QUICKLY UP TO O 80 MPH. THE TRUCK WOULD DECELERATE AND ACCELERATE RANDOMLY. THE TRANSMISSION KNOCKED WHEN GOING INTO GEAR. THE OWNER HAD REQUESTED THAT THE TRANSMISSION BE CHECKED PRIOR TO THE WARRANTY EXPIRING ON TWO DIFFERENT OCCASIONS. AT THIS POINT, THE VEHICLE ONLY HAD 25,000 MILES ON IT. THE CONSUMER WAS OUT OF TOWN AND HAD A COMPLETE TRANSMISSION FAILURE WHICH RESULTED IN THE INSTALLMENT OF A NEW TRANSMISSION WHEN REACHING HOME. CURRENTLY, THE NEW TRANSMISSION WAS HAVING PROBLEMS GOING INTO GEAR. THERE WAS A KNOCKING SOUND IN THE TRANSMISSION WHEN THE GEARS WERE CHANGING. THE CONSUMER WAS CONSTANTLY DEALING WITH THE DEALERSHIP GENERAL MANAGER, WHO IN RETURN, WAS DEALING WITH THE FORD REGIONAL REPRESENTATIVE. THIS HAS BEEN ON GOING FOR THE PAST TWO WEEKS. THE DEALERSHIP TESTED THE OLD TRANSMISSION WITH DIAGNOSTICS AND FOUND NOTHING. THE CONSUMER FOR DEALING WITH THE DEALERSHIP AND FORD SIMULTANEOUSLY CONCERNING REIMBURSEMENT FOR REPAIR EXPENSES. *AK