NHTSA Complaint #10138063 — 2002 VOLKSWAGEN PASSAT

I WAS DRIVING MY 2002 VOLKSWAGEN PASSAT WHEN MY ENGINE LIGHT CAME ON. I IMMEDIATELY PULLED OVER. I WAS IN NEW YORK AT THE TIME SO I HAD THE CAR TOWED TO THE NEAREST VW DEALERSHIP, WHICH WAS ROMANO VW IN FAYETVILLE, NY. I HAD DID SOME RESEARCH AND FOUND THAT THE VW HAS A PROBLEM WITH THE POLLEN HOUSING FILTER. I ASKED THE SERVICE MANAGER OMAR TO CHECK THE FILTER, WHICH IN RETURN HE STATED IT WAS FINE. THE PROBLEM WAS THE OIL PUMP, AND THE COMPUTER. I EVENTUALLY FOUND OUT THAT THE COMPUTER FAILED DO TO A WATER LEAK ON THE PASSENGER SIDE OF THE CAR, WHICH IS WHERE THE COMPUTER IS LOCATED. ROMANO VW SAID THERE WAS A WATER LEAK BUT IT WAS NOT CAUSED BY THE FILTER. I HAVE BEEN FIGHTING WITH VW CUSTOMER CARE AND THEY KEEP DENYING MY CLAIM. I EVENTUALLY HAD MY CAR FIXED AND PICKED THE CAR UP AND DROVE HOME. ONCE I GOT HOME THE ENGINE LIGHT CAME ON AGAIN. I TOOK THE CAR TO PRESTIGE VW IN TURNERSVILLE, NJ AND THEY STATED THAT THE PROBLEM IS CAUSE FROM THE POLLEN HOUSING FILTER. VW CUSTOMER CARE HAS STILL DENIED MY CLAIM. AFTER DOING MORE RESEARCH IT TURNS OUT THE POLLEN HOUSING FILTER IS A MAJOR ISSUE IN THE VOLKSWAGEN, BUT VW THEMSELVES DO NOT AGREE. *NM