NHTSA Complaint #10138060 — 2004 FORD EXCURSION ELECTRICAL SYSTEM

Complaint Details

ODI Number	10138060
Vehicle	2004 FORD EXCURSION
Component	ELECTRICAL SYSTEM
Date of Incident	September 28, 2005
Date Filed	September 28, 2005
Mileage	2,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

I OWN A 2004 FORD EXCURSION WHICH HAS ON TWO OCCASIONS FAILED TO START AND WAS TOWED TO FAIRVIEW FORD. THE FIRST OCCURRENCE THE DEALER REPLACED THE CAMSHAFT SENSOR AND REFLASHED THE COMPUTER. THE SECOND INCIDENT THE CAR WAS ALSO TOWED BY ROADSIDE ASSISTANCE FROM MY DRIVEWAY. THE TOW TRUCK DRIVER WAS ALSO UNABLE TO START THE VEHICLE. I WAS CONTACTED LATER IN THE DAY BY MY SERVICE ADVISOR SAYING THAT THE VEHICLE STARTED FINE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. ON A THIRD OCCURRENCE THE VEHICLE STALLED IN A PARKING LOT AND WOULD NOT RESTART FOR MY WIFE. AFTER SHOPPING FOR APPROXIMATELY 45 MINUTES MY WIFE RETURNED AND WAS ABLE START THE VEHICLE AND IT WAS DRIVEN STRAIT TO THE DEALER. THE DEALER WAS AGAIN UNABLE TO DUPLICATE THE PROBLEM. I HAVE ALSO GIVEN FAIRVIEW FORD SIX ATTEMPTS TO FIX MISALIGNED DOORS THAT ARE VISIBLY MISALIGNED AND CAUSE THE DOOR TO HAVE TO BE SLAMMED TO CLOSE THEM. THE DOORS WERE MISALIGNED WHEN PURCHASED AND THE DEALER IS UNABLE TO FIX THEM. AT ONE POINT AFTER THE DEALER TRIED TO ALIGN THE FRONT DRIVERS SIDE DOOR I COULD STICK MY FINGERS IN BETWEEN THE DOOR AND THE BODY ALL THE WAY TO THE OUTSIDE WITH THE DOOR CLOSED. THE VEHICLE HAS BEEN IN THE SHOP A TOTAL OF 35 DAYS AND NOW HAS 16K MILES. MY WIFE IS AFRAID TO DRIVE THE VEHICLE WITH MY THREE YOUNG CHILDREN FOR FEAR OF STALLING AND CAUSING AN ACCIDENT. *NM

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